Your Custom Profile is normally delivered by email 24-48 hours after you order. It is a manual customising process which takes time depending on how many orders are in the queue. 


If you haven't received the email in the time stated, check your email "Blocked email," "Spam," "Trash," "Bulk" or "Deleted" folders in case the order receipt has found its way there.


You test that you are receiving our emails here: "How to test you're receiving emails from us"